Yesterday – Monday – I called the clinic, three weeks to the day after my first call. This is what they suggested I do during my first call, saying that we could possibly do better than a February appointment if I did so.
Turns out, not so much. I was told this time that there’s a 3 – 4 month waiting period. Something about a change in their admission process.
I didn’t freak out. I was gracious. But I also stood up for myself. “Okay,” I said, “I was originally told I’d be able to get an appointment in February, perhaps even earlier if I called in a few weeks.”
They’re mood immediately lightened a little. They noted on my record that I’d been told I could get a February appointment and suggested I call again in a couple of weeks.
I then informed them that my pronouns and preferred name had changed since I last called. They’re mood seemed to lighten even more at that, as – I’m guessing – their customer service training kicked in and they noted the change.
They ended the call by saying that I’d hear from the in February, but that I should feel free to call sooner, around the end of January.
I feel good about this call, despite hanging up without an appointment. I didn’t get offended, or retreat, but I stood my ground, calmly and sweetly. I explained what my expectations were, based on the information I’d been given. You might think that sounds like what a perfectly reasonable person would do in that situation, and you’re quite correct. But in the past, I have not been a reasonable person when it comes to interacting with health systems. I have been passive, at times petulant, and always a little resentful.
I’ve come to believe, however, that the vast majority of health care professionals genuinely want to help you. They want you to be an active participant in your health, they want you to engage, ask questions, and be more transparent about your health history – including your medical health. But when you – well, I – assume they’re a representation of a faceless profession more interested in profit and cookie-cutter diagnosis, guess what their interactions seem like to you? Yep, evidence that confirms your bias.
Of course, I couldn’t fully engage with doctors honestly before now because I hadn’t identified quite why I felt their diagnoses were off base, why I felt no doctor ever quite saw me as I was. Now that I’m intent on living my life as who I truly am – that lens has fallen away.
So, we’ll see how it goes. I don’t consider this a setback, per se, but it’s certainly a bump in the road. I’m certainly going to do some research into other options – just in case the next call doesn’t result in an appointment.